RESEARCH

Publications & Papers

Academic research and thought leadership in technology, logistics, and digital transformation

Research Papers

Insights from the FedEx–TNT merger examining strategic integration and change management practices.

Apr 2019 Leadership Challenge

Analysis of strategic growth options for express delivery services targeting both business and consumer markets.

Jun 2018 Strategy

This research paper analyzes IT service management practices and proposes improvements for help desk processes in enterprise environments.

Aug 2017 Managing Process and Systems

Research thesis examining innovation in last-mile delivery services to meet evolving customer demands, focusing on on-location delivery solutions.

November 2019 Henley Business School